< FAQs – Impulse Shopoholic

FAQs

Is Impulse Shopoholic a secure site?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy section for additional information.

What are your Terms and Conditions?

Impulse Shopoholic’s Terms and Conditions can be found at the bottom of the Checkout section.

How do I return my order?

For any reason, you may return your order to the return address included with the order within 30 days of the purchase date by visiting the . Please review the terms and conditions on our returns page for additional information about returning goods. You may be responsible for shipping and handling charges on every return.

How do I exchange my order?

We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and review the "How do I return my order" section within 30 days of your original purchase to return the goods you would like to return.

 How do I cancel or change my order?

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the "How do I return my order" section to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

I did not receive all the goods I ordered or received the wrong goods.

Please visit the returns section and we will remedy the issue immediately.

How long will it take me to get my order?

Current standard shipping is 13-21 days, unless otherwise stated.  Items with faster shipping will be posted on the item being purchased. When available you will be provided tracking information.

How can I pay for my order?

Impulse Shopoholic currently accepts Visa, MasterCard, Discover, Shopify Pay, JCB, PayPal, and American Express. We do not ship COD.  Bitcoin and other Cybercurrency payments are currently suspended until further notice.

Can you ship internationally or process international credit cards?  

We offer international shipping to select Countries and can accept credit cards from outside of the United States from select countriesPlease email info@impulseshopoholic.com for details.

Who do I contact if I need other help?

Our friendly customer service team can be contacted by emailing impulseshopoholic@gmail.com, or text us at 206-929-1667. You can expect a response within 24 business hours. For returns please read the "How do I return my order" section for details.